Shipping Policy

Last Updated: 16/01/2025

Please note that your shipping price is combined with your refundable deposit price.

At Team Repair, we are committed to ensuring your items arrive safely and on time. Below you’ll find key details about how we ship our subscription kits and any other items you may receive from us.

1. Shipping Destinations

We currently ship to addresses within the United Kingdom. If you're outside of this area and interested in our service, please contact us at hello@team.repair to discuss possible arrangements.

2. Processing Times

Orders are processed on the specified shipping date when purchasing product. You will receive a shipping confirmation email once your kit has been dispatched.

3. Delivery Times

Once dispatched, your kit is typically delivered within 2–3 business days via standard courier service (e.g. Royal Mail, DPD, or similar).

Deliveries take place Monday to Friday, between 8am and 6pm. We cannot guarantee an exact time of delivery.

4. Shipping Costs

Shipping costs are not included in your subscription fee — there are no additional charges for standard delivery unless otherwise stated.

If we ever offer expedited or international shipping as an add-on, these options will be priced separately and clearly shown at checkout.

5. Missed Deliveries

If delivery is missed due to incorrect address details or lack of access, we may charge an additional fee to redeliver. Please ensure your shipping information is up to date in your account dashboard or by contacting us.

6. Tracking

Where available, tracking information will be sent to you via email once your item has been dispatched. If you haven’t received your tracking information within 5 business days, please contact us.

7. Damaged or Missing Items

If your order arrives damaged or items are missing, please notify us within 14 days of delivery at support@team.repair. We will work quickly to resolve the issue by replacing missing components or sending a replacement kit where necessary.

8. Returns and Kit Collection

Some items in your kit are Reusable and must be returned by the date shown on your product page or account. We will typically arrange return collection — you will be contacted by email to confirm the date and process

9. Refundable deposit 

A refundable deposit of £10 per kit is added to each order. This will be refunded when we receive the returned kit by the specified return date.