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Select the option that best describes your situation and we'll open a pre-addressed email for you.
My child is finding it too easy
Ask about extension activities or upgrading
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My child is finding it too difficult
Get guidance and support from our team
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My child has lost interest
Talk to us about pausing or re-engaging
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I'd like to pause my subscription
Ask about pausing until the time feels right
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I accidentally bought the wrong subscription
We can swap it over for you
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A technical issue or replacement part wasn't resolved
We'll make it right
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I emailed in but didn't hear back
Try us again and we'll prioritise your reply
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I need help with the return process
Get a replacement label or return guidance
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I didn't get my deposit back
We'll look into it straight away
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Thank you for giving us the chance to help Every kit that stays in our programme gets fixed, returned, and sent to another family. This keeps gadgets out of landfill and repair skills in young hands.